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FREE SHIPPING ONORDERS S30+
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Shipping Policy

## Shipping Policy

At Ougist, our goal is to provide you with the best customer experience, no matter where you live. We deliver to thousands of customers worldwide every day, ensuring the highest level of responsiveness and reliability at all times.

### Shipping Rates & Timeline

We are proud to offer Free Worldwide Shipping on all orders.

  • Logistics Partners: We collaborate with premium carriers including DHL, UPS, TNT, FEDEX, and EMS to ensure your safety equipment arrives securely.

  • Processing Time: All orders are processed and shipped within 48 hours of purchase. (Note: This applies to business days only).

  • Delivery Estimates: Most orders arrive within 7-12 business days.

    Note: Shipping times are estimates. While we strive for punctuality, we cannot 100% guarantee exact delivery dates due to local carrier factors.

### Order Tracking

Once your order is placed, you will receive an Order Acknowledgement email. As soon as your package is dispatched, we will send a Shipment Confirmation email containing:

  • Your Order Number

  • Carrier Information

  • Tracking Number(s)

You can track your package on the carrier’s official website 24 hours a day.

### Critical Information & Notices

1. Address Verification Please double-check and verify your shipping address prior to completing payment. We are only responsible for shipping to the address provided at checkout.

2. Force Majeure & Delays In the event of extreme weather or other unforeseen circumstances (Force Majeure), order processing may be delayed. Rest assured, we will prioritize your shipment as soon as conditions permit.

3. Damaged Shipments We take every precaution to ensure your Ougist products are packaged securely. If your item is damaged during transit, please contact us immediately at Service@ougist.com within 3 business days of delivery.

4. Customs & Import Taxes International shipping may be subject to import duties and taxes once a shipment reaches your country.

  • Responsibility: All customs fees are the responsibility of the customer.

  • Advice: We recommend contacting your local customs office for specific rates and information.