OUGIST Support Center

Get Help Choosing And Using Fire Safety Products.

Questions about an order, warranty registration, product specs, or home fire protection? Send us the details and our support team will route it to the right person.

Orders Product Guidance Warranty Support

24h

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Most messages are reviewed within one business day. Include your order number for faster support.

Support Routes

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Email Support

support@ougist.com — best for orders, returns and warranty claims.

Support Hours

Mon–Fri, 9:00 a.m.–6:00 p.m. Our US-based team is here on weekdays.

Helpful Links

Shipping timelines, returns and technical details — the fastest path may be one of these support routes.

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